B1. Parties and order documents
This Rental Agreement is between HIVEBOXX OPERATIONS TX LLC, operating the Frogbox brand ("Frogbox," "we" or "us"), and the customer named in the Order Summary ("you"). Our business mailing address is 5900 Balcones Drive Ste 100, Austin, TX 78731, USA. Contact us at orders@frogboxusa.com or (888) 615-2699.
The Order Summary identifies your equipment, quantities, supplies, approved delivery and pickup locations, rental period, prices, taxes and separately disclosed charges. This Agreement includes the version of the Cancellation, Rescheduling and Refund Policy provided when you book and the one-time payment you authorize at checkout. If documents conflict, mandatory law controls. A specifically accepted order amendment changes only the matters it expressly identifies. The Order Summary controls quantities, approved locations, dates and quoted prices; the Cancellation Policy controls cancellation and date changes; the one-time payment authorization controls that checkout payment, not whether another debt exists. This Agreement governs remaining rental matters. Website Terms do not expand rental charges or override these specific documents. The Privacy Notice explains data practices and is not authority to charge a card.
You must be at least 18 and legally able to contract. If you order for a business, you confirm that you have authority to bind it. A cardholder paying for another renter must separately authorize payment; the renter remains responsible for custody and return. A business employee does not become a personal guarantor merely by placing an authorized company order.
B2. Reservation, payment and scope of service
The initial order is payable in full through the payment process shown at checkout. Ordinary bookings do not require a security deposit. A quote, saved selection or payment-processing screen is not confirmation of available equipment. Your reservation becomes confirmed when we issue a reservation confirmation after payment and inventory/service checks. If we cannot accept or fulfill your proposed reservation, we will notify you and refund the unfulfilled order without a customer cancellation fee.
We provide the Large and Small reusable bins listed in your Order Summary for eligible Houston-area rentals. You may choose either size or a mix, from 1 to 150 total bins; Small-only orders are permitted. First-week pricing starts with a bin subtotal of $5 per Large bin and $4 per Small bin. The first $50 of that subtotal is charged in full, and any amount above $50 is charged at 80%, subject to a $69 minimum first-week rental charge. These are our everyday volume rates, not a promotional discount. Standard delivery and pickup charges are added as described in B4. The minimum first-week order with standard delivery and pickup is $119 before tax, additional distance charges and any applicable access charges. The Dolly is listed at $20 for the first week as coming soon and is not available to book or included in an order. We do not offer XL bins. Unless a separate written service agreement expressly says otherwise, we do not pack, load your moving vehicle, move your household goods, store your property or provide moving labor. You are responsible for choosing suitable quantities and packing/protecting your belongings. Package recommendations are estimates, not guarantees that everything you own will fit.
The initial payment is a one-time Stripe-hosted payment, not a subscription. It does not authorize automatic later debits. Any agreed later payment requires a separate customer-initiated payment.
B3. Rental period and extensions
Your confirmed rental runs between the delivery and pickup dates in the Order Summary. Pickup must be at least one week after delivery. A later operationally assigned arrival window does not create a new rental duration or alter cancellation deadlines retroactively.
Request extensions before your scheduled pickup. An extension is not effective until we approve availability, confirm the price, receive required payment and send an updated confirmation. Until then, the existing pickup remains scheduled. Extensions are not a subscription and do not renew automatically. You may not assume equipment is available for an additional period merely because a payment method is saved.
For a voluntary early return of conforming equipment, the reserved rental period is not automatically prorated. This does not limit remedies for defective equipment, our failure to perform or rights that cannot lawfully be excluded.
For both Large and Small bins, additional rental weeks are cumulative: week 2 is $1 per bin; weeks 3 and 4 are $1.50 per bin per week; week 5 onward is $2 per bin per week. Full billed weeks equal the resolved rental-day count divided by seven, rounded up. An approved extension adds only newly incurred weeks from the original rental start; it does not restart the ladder or retroactively reprice earlier weeks. Checkout shows the agreed dates, day count, billed weeks and price before payment.
B4. Delivery, access and authorized handoff
Delivery and pickup are equipment handoffs at the approved accessible location. Standard lobby access has no surcharge. Stair access to the unit door costs $10 per stair flight per delivery or pickup leg; elevator-to-unit-door access costs $20 per leg. Stair and elevator fees do not stack on the same leg. Select and confirm access separately for delivery and pickup before payment. Drivers may use the approved stairs or elevator to reach the unit door, but do not enter the rooms inside your home, apartment or business or provide packing or moving services. Provide accurate addresses, gate and parking instructions and an authorized recipient where required. Keep the route clear and pets secured. Do not direct a driver to an unsafe or unlawful location. A change to either address requires approval of service eligibility, routing and any disclosed price difference before it is effective.
We confirm service windows rather than guaranteeing an exact minute of arrival. If we expect to miss a confirmed window, we will provide a reliable replacement window or a stated next-update time. If a Frogbox-caused delivery failure means we cannot provide a reasonably usable alternative for your move, you may choose a refund of the unprovided order without a customer cancellation fee.
An unattended delivery requires your affirmative approval of the particular address and secure placement location. Our record must show the authorized location, delivered counts, time and a relevant photograph. A photograph alone does not override evidence of misdelivery, a wrong count or a defective item. You do not assume custody of equipment that we did not correctly deliver.
Both delivery and pickup addresses must qualify. Each leg includes the first 15 road miles from our Houston/Hockley fulfillment origin; eligible miles beyond 15 cost $2 per road mile, with a maximum of 75 road miles for each leg. Each distance and charge is shown before payment. The business mailing address in B1 is not the routing origin. Standard transport is charged separately for delivery and pickup based on the total number of Large and Small bins in your order: 1–30 bins cost $25 per leg, 31–75 bins cost $30 per leg, and 76–150 bins cost $35 per leg. These transport charges are in addition to rental, applicable distance charges and any applicable access charges. Your Order Summary shows the delivery and pickup charges, any other applicable charges and taxes before payment.
B5. Ownership, custody and approved use
Bins remain the property of Frogbox or the equipment owner identified by Frogbox. This is a rental, not a rent-to-own transaction. Paying an overdue or replacement claim does not by itself authorize you to keep or sell equipment. If title is to transfer after a settlement, that must be expressly documented in writing.
You are responsible for equipment properly handed to you, your authorized recipient or your expressly approved unattended location until Frogbox or its authorized collector physically takes it back, subject to the exclusions in B8. Do not sell, subrent, pledge, permanently alter or remove ownership markings. Do not move equipment outside the approved service arrangement without our approval. Do not release it to an unverified person claiming to collect it; use the contact or tracking details provided for your order to verify the collector.
Use bins for ordinary dry, nonhazardous household or office belongings only. Follow the care and safety instructions supplied with the actual equipment. Do not exceed a labeled or supplied load/stack limit. Do not stand on or ride equipment, place people or animals inside bins, block exits, expose equipment to fire or harsh chemicals, or use it for hazardous, contaminated or illegal materials. Do not transport loose liquids or materials likely to stain, contaminate or damage the equipment. Ask before an unusual use.
B6. Inspection, defects and ordinary wear
Please inspect the delivered counts and condition promptly and report a shortage, damaged latch, cracked bin or other defect as soon as reasonably practicable, ideally within 24 hours. This reporting request is not a waiver of a latent defect, an incorrect delivery or a nonwaivable claim. Stop using an unsafe item and contact us. We will arrange a reasonable repair, replacement or appropriate refund/adjustment for equipment we supplied that was defective or unusable without your fault.
Ordinary cosmetic scuffing and wear from proper use are included in the rental. You are not charged for pre-existing damage, a manufacturing defect or our inadequate maintenance. We do not promise that a bin is waterproof, impact-proof or suitable for an unverified load. Nothing in this Agreement excuses us from supplying reasonably safe, usable equipment or from obligations that the law does not allow us to waive.
B7. Return and additional time
Have all rented equipment empty, your labels and belongings removed, and equipment accessible at the approved pickup location and window. Keep bins unnested; do not put one bin inside another. Keep Frogbox ownership markings in place. Routine between-rental cleaning is included. Do not leave equipment outside an authorized return arrangement or unattended at our facility. Partial returns must be counted so you are not billed for items already collected.
If your failure to make bins available causes retention beyond the end of the agreed pickup window, additional time is charged only for bins you actually retain. The clock runs from the end of that window until Frogbox or its authorized collector physically receives each affected bin, excluding time attributable to Frogbox-caused pickup delays or safety-driven pickup delays not caused by you. For both Large and Small bins, the applicable rental-week rate is $1 per bin per week in week 2, $1.50 per bin per week in weeks 3 and 4, and $2 per bin per week from week 5 onward. We prorate that rate based on the actual elapsed overdue time within each applicable rental week, without rounding a partial day up to a full day. The applicable week is measured from the original rental start; holdover does not restart the ladder or reprice earlier weeks. We round the total additional-time amount once to cents and do not charge both an extension and holdover for the same bin and time. This holdover rule does not approve an extension or authorize an automatic later card charge.
A $25 pickup re-trip fee applies only when a documented customer-side condition causes a failed pickup and an additional collection trip is required. The attempt must be consistent with the agreed window and the access instructions you supplied. We will provide the reason and supporting information. No fee is triggered merely by an automated status or a driver's unsupported conclusion. No repeat-trip distance charge may be added unless separately quoted and accepted.
If Frogbox causes a missed pickup, extra rental time and rescheduling fees attributable to our delay are waived. Continue to keep the equipment reasonably secure while we arrange collection. You are not responsible for a loss to the extent caused by our failure to collect as promised, our instructions or our negligence. Ordinary weather inconvenience does not cancel a rental automatically; unsafe-weather disruption is handled under C8.
B8. Loss, theft, damage and extraordinary cleaning
Subject to applicable law and the exclusions below, you are responsible for loss, theft or damage beyond ordinary wear while equipment is in your custody, even if a third party takes it. This responsibility does not mean a card can be charged without the separate claim notice and payment process in Section B9. Notify us promptly after discovering a loss or incident. For suspected theft, cooperate in making a truthful police report when appropriate and provide an available report/reference number. No police report alone proves your liability, and a missed deadline alone does not make every loss your fault.
You are not responsible for pre-existing damage, ordinary wear, an inherent defect, Frogbox's or its authorized contractor's acts or omissions, or loss occurring after collection. Where responsibility is shared, we assess only the loss properly attributable to you. An incident report must consider the delivery record, return counts, photographs, instructions and your explanation.
A repairable item's charge is limited to reasonable documented repair cost, capped at the amount applicable to a total loss of that item. A lost or destroyed item's equipment-loss charge is limited to reasonable documented replacement loss, subject to a maximum of $39.95 per Large or Small bin. Salvage, recoveries, customer payments and insurance recoveries must not produce duplicate recovery. We will explain any amount an insurer or another legally entitled party may pursue rather than collecting the same amount twice ourselves.
Use only removable labels supplied or approved by Frogbox. Excessive dirt or contamination, difficult adhesive residue, or another customer-caused condition may require cleaning or removal work beyond routine cleaning. We may claim only documented reasonable incremental cost beyond routine cleaning, not an arbitrary housekeeping fee. Additional cleaning or adhesive-removal labor is calculated at $30 per hour ($0.50 per actual extra minute), plus documented materials used for that additional work. Routine cleaning time is excluded; there is no per-item minimum or rounding up to five-minute blocks. A label being unapproved does not by itself create a charge if it causes no extra work or damage. We will identify the affected items, evidence, additional work and calculation, using the notice and payment process in Section B9. Permanent damage is handled under the repair and equipment-loss provisions above. The combined cleaning/repair/equipment-loss charge for an item cannot exceed its total-loss cap. We will not stack full replacement cost, repair cost and contamination cost for the same item. Applicable tax, if legally due, is identified separately rather than assumed.
We do not automatically add lost profits, a penalty multiplier, a damage-handling percentage or indefinite rent after an item is established lost or destroyed. Reasonable additional-time charges stop for that item when its loss or destruction is established; a disputed missing count first requires investigation. Court-awarded remedies remain governed by applicable law, not a unilateral card debit.
B9. Claim notice and payment
Before seeking payment for a loss or damage claim, we will provide an itemized notice identifying the order, affected items, evidence, calculation and how to ask questions or dispute an error. Our operational target is to issue an initial notice within three business days after discovery and reconcile promptly; this target does not replace statutory or card-network requirements. We may revise a documented estimate with an explanation and credit any overpayment.
For loss, theft or damage, our standard card process is a separate itemized payment request with your incident-specific approval, using a processor-supported authenticated checkout. A general card-on-file authorization is not advance agreement that every incident is your fault. If a claim is disputed or you decline card payment, we will use a documented resolution, insurance or lawful civil recovery process. A refusal to authorize a card charge does not by itself extinguish a properly established debt or establish theft.
B10. Default, recovery and legal rights
If equipment is not returned or another material breach occurs, we may suspend further rentals, request a replacement payment arrangement and make a documented demand for return. We will give the notice and opportunity to respond required by applicable law. We may seek lawful recovery through voluntary surrender or court process. This Agreement does not authorize forcible entry, entry into an occupied residence without lawful authority, a breach of the peace, seizure of your unrelated property or taking your belongings as collateral.
We may report objectively supported suspected theft to the proper authorities. Late return, a billing disagreement or failed card payment is not automatically a criminal offense. Police reporting must not be used as a threat to force payment of a disputed civil claim. No provision waives a bankruptcy stay or other legal protection.
B11. Responsibility for belongings and third-party claims
You control packing and the transport of your belongings. Frogbox is not selling insurance for those belongings. If you retain a separate mover, its contract and insurance govern its service; that does not release Frogbox from responsibility for our own equipment or acts.
To the extent permitted by law, you are responsible for reasonable third-party loss directly caused by your negligent or intentional misuse of the equipment or material breach. You do not indemnify Frogbox for Frogbox's negligence, defective equipment, willful misconduct or matters the law prohibits shifting to you. A request for indemnification requires notice, evidence and a reasonable opportunity to participate in the defense; no settlement may impose an unapproved obligation on you. There is no automatic debit of legal fees or alleged indemnity costs.
Except where prohibited, neither party seeks speculative, remote or duplicative consequential losses for an ordinary contract breach. This clause does not exclude bodily injury claims, damage caused by negligent or willful conduct, fraud, express promises, statutory consumer remedies or any liability that cannot be restricted. This Agreement does not include a general liability dollar cap, mandatory arbitration clause or jury/class waiver.
B12. Notices, disputes and continuing obligations
Use the order portal when available, support@frogboxusa.com, or (888) 615-2699 for service changes. We will timestamp requests and provide a reference or written confirmation. A portal outage does not remove your ability to give timely notice by another listed channel. A requested change takes effect only when confirmed, but its receipt time—not our later response—determines whether your request was timely.
Texas law governs Texas rentals to the extent permitted by applicable law. Any proceeding must be brought in a court with lawful jurisdiction and venue; this clause does not override a consumer's protected forum. Contacting support is encouraged but does not surrender chargeback, regulator, court or other nonwaivable rights. A clause found unenforceable is limited or severed only to the extent lawful. Accrued lawful payment, return and claim-resolution obligations survive completion; new website terms do not retroactively change the order.