E1. Who we are and what this notice covers
HIVEBOXX OPERATIONS TX LLC, operating the Frogbox brand ("Frogbox," "we" or "us"), is responsible for the Frogbox services described in this notice. Contact us at privacy@frogboxusa.com, (888) 615-2699, or 5900 Balcones Drive Ste 100, Austin, TX 78731, USA.
This notice covers our Frogbox Houston website, quotes, online rentals, payments, deliveries, pickups, customer support and optional communications you request. It does not describe the separate services of other brands or independent rental operators. Optional marketing, tracking or referral choices are not a condition of renting.
E2. Information we collect and why
We collect and use information relevant to your request and rental:
- Contact and order information, such as your name, email address, telephone number, authorized recipient and order reference, to provide quotes, arrange your rental, confirm requested changes and respond to support questions.
- Delivery and pickup information, such as addresses, dates, service windows, route information and necessary handoff or access instructions, to check service eligibility, calculate distance charges and complete deliveries and pickups.
- Transaction information, such as equipment ordered, rental dates, amounts, taxes, billing details, payment references and payment status, to process authorized payments, issue refunds and maintain accounting records.
- Operational records, such as equipment counts, relevant condition or handoff photographs, timestamps and incident correspondence, to document service, investigate problems and resolve cleaning, damage, shortage or loss questions.
- Website and security information, such as IP addresses, browser or device information, session identifiers and error or security events, to deliver the website, support transactions and investigate faults, fraud or misuse.
- Communication choices and requests, including the updates you ask for and preferences you communicate, to respond to your request and respect your choices.
Information comes from you, people you authorize to act for you, your interactions with our services and providers involved in the transaction or service. We use delivery and pickup addresses and route information to assess coverage and plan service. Information identifying a residence or handoff point is handled for those operational purposes.
Please do not include passwords, full payment-card numbers, card security codes, Social Security numbers, medical details or unrelated sensitive information in support messages or delivery notes. Provide access instructions only through the agreed service channel.
E3. Payments, saved methods and fraud prevention
We use Stripe to process payments. Payment information is entered through Stripe's payment interface. We use transaction references, amounts and payment-status information to administer your payment, refund, receipt and related accounting or dispute records.
Stripe, payment networks and your payment-method provider also process information for transaction security, fraud prevention and their legal obligations. Stripe explains its practices and any separate consumer services in its Privacy Policy at https://stripe.com/privacy. Any separate wallet or saved-payment option presented by a payment provider has its own choices and disclosures.
Paying for a booking is not blanket permission for Frogbox to make later charges. Approval of a later extension or an incident-specific cleaning, damage or loss payment is separate from retaining transaction records. The applicable rental terms and the specific payment authorization govern those charges.
We and our providers use transaction and technical information to protect payments and investigate misuse. Contact us if a payment or security check prevents you from completing a legitimate request. Do not send card numbers or security codes to customer support.
E4. How we share information
We share information needed to operate and support your rental with providers of website hosting, booking and business software, payments, address and route services, delivery and pickup, communications, security and customer support. Webflow provides website hosting, and Stripe provides payment processing.
The information shared depends on the task. Hosting and security providers receive relevant website and technical information. Payment providers receive information needed for payments, refunds and disputes. Address and route services receive the locations needed to assess or fulfill service. Communications and support providers receive contact details and the relevant message or service record.
Staff and assigned delivery or pickup personnel receive information relevant to their responsibilities, such as the service address, window, contact details, equipment and necessary handoff instructions. Access is limited by operational need; using shared software does not by itself authorize another brand or independent rental operator to access your customer records.
Some providers, including payment processors and networks, also determine certain uses of information for their own security, fraud-prevention or legal purposes. Their notices explain those activities. This notice describes Frogbox's use of your information and does not replace those providers' notices.
We may disclose relevant information to professional advisers, insurers, courts, regulators or law enforcement for a claim, legal obligation, safety matter or lawful request. Information may also be transferred in connection with a business transaction affecting the service, subject to applicable law and the disclosed purposes. A materially different use requires appropriate notice and any permission required by law. Optional partner referrals require an appropriate request or consent; asking about service availability is not permission for unrelated referrals or marketing.
When you use address-search or route features powered by Google Maps Platform on our site, we send Google the address search text, selected place identifiers, route locations and related request information needed for those features. The Google Privacy Policy, incorporated here by reference for those features, describes Google's processing of that information.
E5. Cookies, browser storage and website tools
Website and payment services use cookies and similar technologies for functions such as maintaining sessions, delivering content, protecting transactions and preventing misuse. Webflow's delivery infrastructure may set Cloudflare's _cfuvid cookie to distinguish visitors sharing an IP address when applying traffic limits. Payment-provider technologies are also described in the provider's privacy and cookie notices.
The moving checklists use browser storage to remember selected checklist item IDs on this device. They do not save names, addresses or free-text notes, send your selections to Frogbox, or sync them between devices. Use a checklist's Reset control or clear this website's browser storage to remove saved selections. If browser storage is unavailable, the selections remain only for the current page session.
The standalone rental estimator and the FAQ and field-guide searches process entries in your browser without saving or sending those entries to Frogbox. Information you submit through booking, payment or support is handled separately as described in this notice.
Your browser provides controls for cookies and website storage. Blocking or clearing these technologies may affect website or payment functions and remove saved checklist selections. Keep private order and payment links secure.
E6. Service communications and optional marketing
We use contact details to communicate about quotes, orders, payments, delivery, pickup, requested changes and customer support. These service communications do not subscribe you to a general newsletter.
General moving tips, offers and other marketing require a separate optional choice. We do not infer that choice from a quote, purchase or service-availability request. A request for a particular availability update is used for the update described with that request, not unrelated marketing.
You may change optional marketing preferences by contacting privacy@frogboxusa.com or using an unsubscribe mechanism supplied with a message. Withdrawing a marketing choice does not cancel a rental, stop necessary service or legally required notices, or require deletion of records we must otherwise retain. We do not treat promotional messages as necessary service notices merely to avoid your choice.
E7. Security and retention
We use reasonable administrative, technical and physical safeguards suited to the information and risks involved. Access to customer records is limited by job and operational need. Private customer orders are not public review or marketing records. No website, storage system or transmission can be guaranteed completely secure. Please contact us promptly if you suspect exposure of a private order link or other customer information.
We retain contact, transaction and service records for the purposes described in this notice. Relevant considerations include completing the rental and related support, maintaining tax and accounting records, investigating security or fraud issues, resolving claims or disputes and meeting legal requirements. Retention needs differ by record and purpose.
You may request deletion using the contact details in E8. Some records may need to be retained for an active transaction, legal requirement, security issue or unresolved dispute. We explain applicable limitations when reviewing your request. Checklist selections stored only in your browser can be cleared using the controls described in E5.
E8. Your requests and rights
Contact privacy@frogboxusa.com or (888) 615-2699 to ask about your information or raise a privacy concern. Depending on the law that applies and the processing involved, you may have rights to confirm whether we process your information, access it, correct inaccuracies, request deletion, obtain a portable copy or opt out of certain uses, including sale, targeted advertising or specified profiling.
We may request information reasonably needed to verify your identity and authority to make the request. We do not ask for a full payment-card number or security code to exercise a privacy right. We respond within the applicable legal period, explain permitted extensions or refusals and do not unlawfully discriminate against you for exercising a right.
Where an appeal right applies, you may appeal a denied request by emailing privacy@frogboxusa.com with "Privacy appeal" in the subject or calling for assistance. If we deny an appeal, our response explains any applicable way to submit a complaint to the relevant regulator.
E9. Children and notice changes
Our rental service is for adults and is not directed to children under 13. We do not knowingly seek children's personal information. Please contact us if a child has provided information so we can review and take appropriate action.
Keep photographs relevant to equipment and the handoff. Avoid including children, faces, documents, home interiors or other unrelated private details when reporting an equipment issue.
We identify material revisions with an updated version and effective date, and provide additional notice or obtain permission where required. A revised notice does not retroactively authorize an incompatible use of previously collected information. You can contact us using the details in E1 with questions about this notice.